About Us

Today, Nexthop is Australia’s largest privately owned and funded integrated telco and internet service provider. We operate in wholesale and enterprise connectivity markets across Australia’s key capital cities.

Our product offering is focused on high-value, high-availability services such as Dark Fibre, Wavelength, IP Transit, DIA, Carrier Ethernet, and other related solutions. We use our Dark Fibre assets to deliver our lit services where feasible.

By investing in our own infrastructure, we ensure consistent quality and performance, giving our clients the confidence to plan for the future with us.

Our Mission

The mission is simple: deliver the products we wished were available to us when we started out, strive to be the company that people choose to do business with because we are great to work with and deliver the products people want.

We believe that exceptional customer service is at the heart of everything we do. Our goal is to ensure that people choose to do business with us because we’re a pleasure to work with, making every interaction seamless and rewarding.

Our agile and responsive team is dedicated to delivering positive business outcomes for our valued partners and clients. Since our beginnings in 2013 with a single client, we have grown to serve over 1000 businesses by 2025, including several ASX 100 companies and some of the world's largest enterprises and hyperscalers, and Tier 1 global carriers. This growth has been driven almost entirely by word-of-mouth referrals, a testament to the strong relationships we’ve built over time.

In an industry notorious for high customer churn, Nexthop proudly maintains a churn rate of just 1%, retaining nearly every customer who has signed with us since 2013, with many of these relationships spanning multiple agreement cycles.

Our journey into fibre optic infrastructure began in 2018 with a small Sydney CBD footprint. Today, we offer comprehensive coverage across the CBD, with ongoing expansion into greater Sydney, Melbourne, Brisbane, and Perth.