How Waterman Workspaces Found a Network Partner That Could Keep Pace With Rapid Growth

We are thrilled to share a recent testimonial from one of our clients who recently joined the Nexthop network and tell you a little bit more about the story behind it.

Approximately 18 months ago, our leadership team made the strategic decision to find a new partner for our network services. We were experiencing delays with service delivery, ongoing billing issues, and overall slow response times from our previous supplier. Our company is growing fast, and our customers' data requirements are ever-increasing. With that in mind, we set out to find a partner who was agile, responsive, and customer-focused.

NextHop has played a key role in strengthening our network capabilities. Their dark fibre offering provides flexibility and scalability; their IP transit services have ensured reliable, high-performance and cost-effective internet for our customers. Beyond the technology, their team stands out for its responsiveness and commitment to service excellence. We view them as a strategic partner rather than just a supplier and intend to exclusively use them for our network needs into the future.

Martin Reidy

Head of Operations at Waterman Business Centres

About Waterman Workspaces

Waterman Workspaces is one of Melbourne's fastest-growing flexible workspace providers, operating a network of premium coworking, serviced office, and meeting room centers across the city. With locations spanning Chadstone, Narre Warren, Caribbean Park, Collins Street, South Yarra, Moonee Ponds, Merrifield, and beyond, Waterman provides hundreds of businesses — from solo operators to corporate teams — with high-quality work environments backed by enterprise-grade technology and services. Reliable, high-speed connectivity is a foundational requirement across every Waterman center, as it directly affects the experience and productivity of every tenant in the building.

The Challenge

Waterman's previous supplier was creating friction across multiple fronts: delays in service delivery were impacting the rollout of new centers, ongoing billing issues were consuming operational time, and slow response times were falling short of what a fast-moving business required.

Waterman was growing rapidly, opening multiple new centers and onboarding increasing numbers of tenants whose data and connectivity requirements were intensifying. The company needed a network partner that could match their pace: agile, responsive, and genuinely customer-focused.

The Solution

Nexthop was selected as Waterman's new network services partner, delivering two core capabilities across the business:

Dark Fibre — providing Waterman with the flexibility and scalability to support its expanding footprint of workspace centers. Dark fibre gives Waterman full control over its network infrastructure, with the ability to scale bandwidth as tenant numbers and data demands grow — without costly upgrades or re-contracting.

IP Transit — ensuring reliable, high-performance, and cost-effective internet connectivity for Waterman's tenants. Nexthop's IP transit services deliver the consistent speeds and uptime that workspace members expect, whether they are running video conferences, transferring large files, or accessing cloud platforms.

The Result

Since partnering with Nexthop, Waterman has experienced a fundamental shift in how its network services operate. Service delivery is faster, billing is straightforward, and response times meet the expectations of a business that does not slow down.

Critically, Waterman now views Nexthop as a strategic partner rather than a transactional supplier — a distinction that reflects both the quality of the technology and the calibre of the team behind it. Waterman has committed to exclusively using Nexthop for its network needs into the future.

Key Outcomes

• Replaced an underperforming network supplier with a responsive, customer-focused partner
• Dark fibre infrastructure deployed to support rapid expansion across multiple new centres
• Reliable, high-performance IP transit delivered to hundreds of tenant businesses
• Billing and service delivery issues eliminated
• Waterman committed to an exclusive, long-term network partnership with Nexthop