Nexthop Powers National Coworking Network for International Workspace Operator

Key Outcomes

• 10-year partnership delivering dedicated internet across a national coworking network since 2016
• Multigig symmetrical business internet at every Australian location
• Dedicated dark fibre core at each site — zero contention, consistent performance at full occupancy
• National coverage across Sydney, Melbourne, Brisbane, and Perth from a single provider
• Bandwidth scaled from gigabit to multigig over the partnership as demand grew — no infrastructure replacement required
• Responsive, long-term support from Nexthop's in-house team across a decade of site openings, upgrades, and day-to-day operations

About the Client

The client is a globally recognised coworking and flexible workspace operator with hundreds of locations worldwide, including a substantial Australian footprint spanning major metropolitan centres. Their Australian sites serve a diverse membership base: from solo consultants and startups to corporate teams from multinational organisations.

For an operator at this scale, internet connectivity is not a back-office utility. It is the infrastructure that every member's working day depends on, and the single most common reason a member will either recommend or leave a workspace.

The Challenge

Operating a national network of coworking spaces across Australian capital cities creates connectivity challenges that standard business internet is not built to solve.

High-density concurrent usage. A single coworking location may host 200 or more members working simultaneously — running video conferencing, accessing cloud platforms, transferring files, and operating VoIP systems. Standard shared internet connections degrade under this load, particularly during peak business hours when every desk is occupied and every meeting room is in use.

Consistency across a national portfolio. The operator required identical network performance at every Australian location - Sydney, Melbourne, Brisbane, and Perth. A member moving between sites or a corporate client with teams across multiple cities expects the same experience everywhere. Achieving this across four capital cities with a single provider demanded a carrier with genuine national reach.

Enterprise tenant expectations. Corporate clients occupying dedicated suites and private offices within the operator's spaces have specific connectivity requirements — dedicated bandwidth, network isolation, and performance that satisfies their internal IT security policies. Serving this growing enterprise segment required infrastructure capable of supporting premium connectivity tiers alongside shared member Wi-Fi.

Long-term scalability. When the partnership began in 2016, the operator's bandwidth requirements were a fraction of what they are today. Over a decade, the shift to cloud-first business operations, the proliferation of video conferencing, and the growing number of connected devices per member have multiplied bandwidth demand at every site. The operator needed an infrastructure partner whose network could scale with this demand year after year.

The Solution

The operator selected Nexthop in 2016 to deliver dedicated business internet across its Australian network - a partnership that has continued and expanded over the past decade.

High-Performance Multigig Internet. Nexthop delivers multigig symmetrical business internet to each of the operator's Australian locations, running over dedicated dark fibre cores with zero contention. Every site receives the full speed of its connection at all times — regardless of occupancy, time of day, or how many members are running bandwidth-intensive applications simultaneously. As demand has grown, Nexthop has scaled capacity at individual sites from gigabit to multigig speeds without service disruption or infrastructure replacement.

National Coverage From a Single Provider. Nexthop's fibre network spans Sydney, Melbourne, Brisbane, and Perth with over 200,000 on-net business premises, enabling the operator to standardise on a single provider across its entire Australian footprint. This eliminates the inconsistency that comes with managing different carriers in different cities — one provider, one support team, one standard of performance nationwide.

Dedicated Infrastructure at Every Location. Each site runs on its own dedicated fibre core, physically separate from any other customer's traffic. This uncontended 1:1 architecture ensures that the connection performs identically whether the space is at 30% or 100% occupancy — solving the peak-hour degradation problem that shared internet services create in high-density environments.

A Partnership Built on Responsiveness. Over a decade of service, Nexthop has supported the operator through new site openings, capacity upgrades, and the operational demands of running a national coworking network. Nexthop's in-house project management and Australian-based support team provide the responsiveness and accountability that a long-term infrastructure partnership requires.

The Result

The partnership between Nexthop and the operator has now spanned a decade — from 2016 through to 2026 — making it one of Nexthop's longest-standing client relationships in the coworking sector.

Over that period, the operator's Australian network has grown, bandwidth requirements have multiplied, and member expectations have intensified. Nexthop's infrastructure has scaled to meet each of these changes without disruption, delivering multigig performance across every Australian site with the consistency and reliability that a national workspace operator demands.

The longevity of the partnership reflects a simple reality: when connectivity is the foundation of your product, you stay with the provider that delivers.