How ROLLER Connected Its New Office on a Tight Timeline With Nexthop Business Fibre

ROLLER is a Melbourne-headquartered SaaS platform that powers the guest experience for leisure and entertainment venues worldwide. From online ticketing and point-of-sale to memberships, waivers, integrated payments, and cashless wallets, ROLLER provides an all-in-one cloud-based solution used by thousands of venues across more than 20 countries — including trampoline parks, water parks, theme parks, family entertainment centres, and museums. With regional offices in London and Los Angeles alongside its Australian headquarters, ROLLER is one of Australia's fastest-growing enterprise SaaS exports.

For a platform that processes real-time transactions and manages live venue operations globally, the reliability and performance of ROLLER's own office infrastructure is not a secondary consideration. The team that builds and operates the platform needs connectivity that reflects the same standard they deliver to their customers.

The Challenge

ROLLER was setting up a new office - a process that comes with a long list of moving parts, from fit-out and furniture to IT infrastructure and connectivity. For a SaaS company whose engineering, reliability, and operations teams depend on fast, stable internet throughout the working day, getting the office online was not something that could slip.

The team faced a narrow timeline. The new space needed to be connected and operational by a fixed date, and there was limited room for the kind of provisioning delays that Australian businesses routinely experience with major carriers. Any slippage in connectivity would mean a team unable to work effectively from day one.

The Solution

ROLLER engaged Nexthop to deliver business internet to the new office. Nexthop's team committed to meeting the timeline from the first conversation — and held to that commitment despite the challenges that inevitably arise during a new office setup.

Nexthop delivered dedicated business fibre internet over its privately owned dark fibre network, providing ROLLER with symmetrical, high-speed connectivity on a dedicated fibre core with zero contention. The service was activated within the required window, ensuring the office was fully operational on schedule.

The Result

One month into the new connection, ROLLER's experience has been straightforward: the service has been solid, the connection reliable, and the team fully productive from the day they moved in.

For a SaaS company where every engineer, product manager, and operations team member depends on stable, fast connectivity throughout the day — for cloud development environments, CI/CD pipelines, video conferencing with international offices, and access to production infrastructure — the quality of the office internet directly affects output. Nexthop delivered a connection that has simply worked, without the performance variability or reliability concerns that often accompany a new office setup.

Client Testimonials

"Such a pleasant experience to work with Tim and the team from Nexthop. Great communication, and quick delivery of service within a narrow timeline. Can't recommend these folks enough!"

Kieran Byrne — IT and Operations Manager, ROLLER

"Setting up a new office has its challenges. But Nexthop made sure that getting our office connected to the Internet was going to be as painless as possible. From Day 1, they were confident in meeting our timelines and making sure it could be ready, no matter the curve balls that were thrown. Now that it's been a month, the service and connection has been solid. Would recommend."

Scott Sinclair — Lead Reliability Engineer, ROLLER

Key Outcomes

• New office connected to enterprise-grade business fibre within a narrow delivery window
• Dedicated fibre internet delivered over Nexthop's privately owned dark fibre network
• Reliable, solid connectivity confirmed after one month of operation
• Seamless coordination between Nexthop, ROLLER's IT team, and building management
• Zero disruption to ROLLER's engineering and operations teams during the office transition